Lead, inspire, and mentora team of multi-disciplined creative professionals including Information Architecture, Product Design, Customer Research, and UX Writing
Enrichinga strong technology-based culture by injecting a more user-centered and problem-solving mindset and process.
Defined and executingthe user experience vision, strategy, team's code of conduct, user-centered design direction and guidelines.
Work closelywith brand, CRM and relevant teams to help ensure consistent tone of voice and appropriate design across all digital customer channels.
Identify and driveemerging digital initiatives associated with usability, accessibility and design.
Liaisewith designers, developers and product owners to implement new conceptual ideas.
To be written.